Terms of service

Table of Contents

1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Applicable Law
12. Place of Jurisdiction
13. Code of Conduct
14. Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of Rasierer-Zentrale e.K. (hereinafter referred to as the “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as the “Customer”) concludes with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to unless otherwise agreed.

1.2 These GTC shall also apply accordingly to contracts for the delivery of vouchers, unless expressly stated otherwise.

1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade or independent professional activity.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers on the part of the Seller but serve to enable the Customer to make a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer to purchase the goods in the shopping cart by clicking the button that finalizes the order process. Alternatively, the Customer may also submit the offer to the Seller by e-mail, via an online contact form, by post, or by telephone.

2.3 The Seller may accept the Customer’s offer within five days by

• sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the confirmation by the Customer is decisive, or
• by delivering the ordered goods to the Customer, in which case the receipt of the goods by the Customer is decisive, or
• by requesting payment from the Customer after the order has been placed.

If several of the aforementioned alternatives occur, the contract shall be concluded at the time when one of the alternatives first occurs. The period for acceptance of the offer begins on the day following the day the Customer sends the offer and ends at the close of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within this period, the offer shall be deemed rejected, and the Customer is no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, the payment will be processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), under PayPal’s terms of use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – under the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer chooses a PayPal payment method during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button completing the order process.

2.5 When an offer is made through the Seller’s online order form, the text of the contract will be stored by the Seller after the contract is concluded and sent to the Customer in text form (e.g., by e-mail, fax, or letter). Beyond that, the Seller will not make the contract text accessible. If the Customer has created a user account before placing the order, order data will be archived on the Seller’s website and can be accessed by the Customer via their password-protected account.

2.6 Before submitting the binding order via the Seller’s online order form, the Customer can identify potential input errors by carefully reading the information displayed on the screen. A useful technical tool for better error detection may be the browser’s zoom function. The Customer can correct their entries using standard keyboard and mouse functions until they click the button finalizing the order.

2.7 The contract language is German.

2.8 Order processing and communication usually take place via e-mail and automated order handling. The Customer must ensure that the e-mail address provided is correct so that e-mails from the Seller can be received. The Customer must especially ensure that any spam filters allow all e-mails from the Seller or third parties involved in order processing.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Detailed information on the right of withdrawal can be found in the Seller’s withdrawal policy.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, all prices are total prices including statutory VAT. Any additional delivery and shipping costs are specified separately in the product description.

4.2 Available payment methods are communicated to the Customer in the Seller’s online shop.

4.3 If prepayment by bank transfer is agreed, payment is due immediately upon conclusion of the contract unless otherwise agreed.

4.4 If the Customer selects a payment method offered via PayPal, PayPal may use third-party payment service providers. If the Seller offers payment methods involving advance performance (e.g., purchase on account or installment payment), the Seller assigns its payment claim to PayPal or to a third-party payment provider designated by PayPal. PayPal (or the payment provider) may perform a credit check before accepting the assignment. The Seller may refuse the selected payment method if the result is negative. If approved, payment must be made within the agreed period. Payments with debt-discharging effect can only be made to PayPal or the designated provider. The Seller remains responsible for general customer inquiries (e.g., about goods, delivery, returns, complaints, or refunds).

4.5 If the Customer selects Sofortüberweisung, payment is processed by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden. The Customer must have online banking access, authenticate during payment, and confirm the payment instruction. The transaction is carried out immediately, and the Customer’s bank account is debited. More information: https://www.klarna.com/sofort/.

4.6 If the Customer selects a payment method offered via Mollie, payment is processed by Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands. Available payment methods and details are shown in the Seller’s shop and at https://www.mollie.com/de/.

5) Delivery and Shipping Conditions

5.1 If the Seller offers delivery, the goods will be shipped within the stated delivery area to the address provided by the Customer unless otherwise agreed.

5.2 If delivery fails due to reasons attributable to the Customer, the Customer bears the reasonable costs incurred by the Seller. This does not apply to initial shipping costs if the Customer exercises the right of withdrawal. Return costs are subject to the withdrawal policy.

5.3 If the Customer is an entrepreneur, the risk of accidental loss passes to the Customer once the goods are handed to the carrier. For consumers, the risk passes upon receipt of the goods unless the Customer commissioned the carrier independently and the Seller did not name this carrier beforehand.

5.4 The Seller reserves the right to withdraw from the contract in case of non-delivery by suppliers, provided the Seller is not responsible and has made reasonable efforts to obtain the goods. In such a case, the Customer will be informed immediately, and payments will be refunded promptly.

5.5 If the Seller offers collection, the Customer may collect the goods during business hours at the address provided. No shipping costs apply.

5.6 Vouchers are provided as follows: by e-mail

6) Retention of Title

If the Seller provides goods in advance, ownership remains with the Seller until full payment is received.

7) Liability for Defects (Warranty)

Unless otherwise specified in the following provisions, the statutory liability for defects shall apply. Notwithstanding this, the following shall apply to contracts for the delivery of goods:

7.1 If the customer is acting as an entrepreneur,

• the seller shall have the choice of the type of subsequent performance;
• for new goods, the limitation period for warranty rights shall be one year from delivery of the goods;
• warranty rights shall be excluded for used goods;
• the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects.

7.2 The above limitations of liability and reductions in time limits do not apply

• to claims for damages and reimbursement of expenses by the customer
• in the event that the seller has fraudulently concealed the defect,
• for goods that have been used for a building in accordance with their normal use and have caused its defectiveness,
• for any obligation on the part of the seller to provide updates for digital products in the case of contracts for the delivery of goods with digital elements.

7.3 In addition, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.

7.4 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), they are subject to the commercial obligation to inspect and give notice of defects in accordance with Section 377 HGB. If the customer fails to comply with the notification obligations stipulated therein, the goods shall be deemed to have been approved.

7.5 If the customer is acting as a consumer, they are requested to report any goods delivered with obvious transport damage to the delivery agent and to inform the seller thereof. Failure to do so shall not affect the customer's statutory or contractual rights to claim for defects.

8) Liability

The seller shall be liable to the customer for all contractual, quasi-contractual and statutory claims, including tortious claims for damages and reimbursement of expenses, as follows:

8.1 The seller shall be liable without limitation for any legal reason

• in cases of intent or gross negligence,
• in cases of intentional or negligent injury to life, limb or health,
• on the basis of a guarantee promise, unless otherwise specified,
• on the basis of mandatory liability, such as under the Product Liability Act.

8.2 If the seller negligently breaches an essential contractual obligation, liability shall be limited to the foreseeable damage typical for this type of contract, unless unlimited liability applies in accordance with the above clause. Essential contractual obligations are obligations that the contract imposes on the seller according to its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely.

8.3 Otherwise, the Seller shall not be liable.

8.4 The above liability provisions shall also apply with regard to the Seller's liability for its vicarious agents and legal representatives.

9) Redemption of promotional vouchers

9.1 Vouchers that are issued free of charge by the Seller as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter referred to as ‘promotional vouchers’) can only be redeemed in the Seller's online shop and only during the specified period.

9.2 Promotional vouchers can only be redeemed by consumers.

9.3 Einzelne Produkte können von der Gutscheinaktion ausgeschlossen sein, sofern sich eine entsprechende Einschränkung aus dem Inhalt des Aktionsgutscheins ergibt.

9.4 Aktionsgutscheine können nur vor Abschluss des Bestellvorgangs eingelöst werden. Eine nachträgliche Verrechnung ist nicht möglich.

9.5 Pro Bestellung kann immer nur ein Aktionsgutschein eingelöst werden.

9.6 Der Warenwert muss mindestens dem Betrag des Aktionsgutscheins entsprechen. Etwaiges Restguthaben wird vom Verkäufer nicht erstattet.

9.7 Reicht der Wert des Aktionsgutscheins zur Deckung der Bestellung nicht aus, kann zur Begleichung des Differenzbetrages eine der übrigen vom Verkäufer angebotenen Zahlungsarten gewählt werden.

9.8 Das Guthaben eines Aktionsgutscheins wird weder in Bargeld ausgezahlt noch verzinst.

9.9 Der Aktionsgutschein wird nicht erstattet, wenn der Kunde die mit dem Aktionsgutschein ganz oder teilweise bezahlte Ware im Rahmen seines gesetzlichen Widerrufsrechts zurückgibt.

9.10 Der Aktionsgutschein ist nur für die Verwendung durch die auf ihm benannte Person bestimmt. Eine Übertragung des Aktionsgutscheins auf Dritte ist ausgeschlossen. Der Verkäufer ist berechtigt, jedoch nicht verpflichtet, die materielle Anspruchsberechtigung des jeweiligen Gutscheininhabers zu prüfen.

10) Redemption of Gift Vouchers

10.1 Vouchers that can be purchased via the seller's online shop (hereinafter referred to as ‘gift vouchers’) can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.

10.2 Gift vouchers and remaining credit from gift vouchers are redeemable until the end of the third year after the year of purchase. Remaining credit will be credited to the customer until the expiry date.

10.3 Gift vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

10.4 Only one gift voucher can be redeemed per order.

10.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of further gift vouchers.

10.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

10.7 The credit balance of a gift voucher will not be paid out in cash or bear interest.

10.8 The gift voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity or lack of power of representation.

11) Applicable Law

All legal relations between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of protection granted by mandatory provisions of the law of the country in which they habitually reside.

12) Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law domiciled in Germany, the exclusive place of jurisdiction is the Seller’s registered office. If the Customer is domiciled outside Germany and the contract relates to professional or commercial activities, the Seller’s registered office shall likewise be the exclusive jurisdiction. The Seller may, however, also bring action at the Customer’s place of business.

13) Code of Conduct

The Seller adheres to the Google Customer Reviews guidelines, available at https://support.google.com/merchants/answer/14629803?hl=de&ref_topic=14629086.

14) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: October 16, 2025, 8:48:02 p.m.